The call center industry has grown by leaps and bounds in recent years, with many multinational companies outsourcing their customer service/contact functions to third parties located in other countries and regions all over the world, including the Middle East. This is called BPO or business process outsourcing, and the growth of this sector of the information technology industry includes call centre jobs in Dubai.
A few years ago there were labor disputes relating to salaries of call center agents working in Dubai, but conditions seem to have improved since then. If you browse the online job boards and the sites of international recruitment agencies, you'll see that there's no shortage of calls for applicants for call center positions in Dubai and elsewhere in the UAE. In fact, there have been reports that working in a call center can bring in an income of up to 8,000 dirhams a month - that's about USD2,000. Of course, not everyone who goes there to work as a customer contact employee can expect to earn that amount of money or salary immediately.
Nevertheless, it can be a novel and exciting experience - the combination of working for international companies in an always-evolving industry, using the latest and most high-tech telephony tools and software, interacting with other people from all over the world on a daily basis - in a city and country that's bustling with activity and replete with opportunities for career growth...all these and more can be offered by call center companies in Dubai to both locals and foreigners.
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